The Tale of AntBuddy
"Elevating care - Maximizing sales"
We offer a complete solution for your upcoming customer care platform
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Process of formation
AntBuddy was established on February 27, 2017, to build a customer base, starting with a unified omnichannel customer care tool.
AntBuddy acts as an intermediary that transforms clients' customer care ideas, implements designs tailored for customers, enabling them to provide excellent customer service to consumers, especially in the retail chain sector.
AntBuddy holds the belief that a quality product should be capable of being exported
From the very beginning, AntBuddy has considered software exportation as a critical factor for the survival of a product or service.
Along with the Vietnamese market, Myanmar and recently Saudi Arabia have progressively validated our belief.
Vision & Mission
AntBuddy was established with the vision of becoming an essential customer care company for businesses that center their strategies around the customer, particularly in the retail chain sector.
Our mission is to make the customers of your brand feel "CONFIDENT" with the customer service, thereby strengthening their connection to the brand and increasing additional sales.
We believe that customer service will increasingly become a core development strategy for businesses. AntBuddy aims to provide the best customer tool at an affordable price, widely adaptable to the Vietnamese market, and swiftly deployable to clients nationwide and for export.
AntBuddy's Core Values
Customers are at the center
Born from the customers, for the customers, serving the customers.
Quality is the foundation of development
Always striving to enhance professionalism and service quality.
Mastering core technology
Continuously learning to effectively implement core technologies in communication, data, and automation.
Discipline is strength
Consistently striving to uphold commitments to customers and teammates.
AntBuddy way of working
High speed, High quality
PAIR
KANBAN
CONFIDENCE
Development journey
From the idea of a unified omnichannel customer communication to a comprehensive customer solution
Unified omnichannel customer care
Unified omnichannel customer care with four steps
Customer
survey
Omni-platform customer experience survey
Customer engagement
Segmenting customers, pursuing them, and increasing upsell revenue.
WebRTC Cloud Call Center
Call Center, Omnichannel conversations
Retail
Call Center
AntBOT LLM, RAG, RPA
Building a Cloud-based call center system using WebRTC technology
Call Center solution, Integrated omnichannel conversations with other business platforms
Retail Call Center unifying branches and headquarters with a Mobile application
Automation applying AI technologies LLM, RAG, and RPA.