Omnichannel Conversation Management

Connect and interact on popular messaging apps such as Zalo OA, WhatsApp, Facebook, Livechat... User interactions drive AntBuddy's omnichannel marketing strategies and sales solutions, enhancing the customer experience.

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Manage all customer interactions on a single screen

with a variety of assignment configurations available for employees

Scheduling Consultation

List of support channels

Reply to messages, comments, and reviews across all channels effortlessly.

Omnichannel interaction on Mobile App

Monitor and interact omnichannel with customers right on the Antbuddy Omnichannel mobile application

Manage omnichannel conversations anytime, anywhere right away on the mobile application

Receive information on the way, assign easily, interact quickly, full of facilities and information

Efficient and intuitive management

Manage omni-channel customer interactions such as Facebook, Instagram, Zalo OA, Email, WhatsApp, etc., on a single platform.
Synchronize interaction history, purchase history, service surveys, and promotions.
Assign personnel for efficient operations and synchronize processes.

Other outstanding features

Transform every interaction into a conversion opportunity

Customer data construction

Automatically collect and assign staff based on customer data.
Smartly route employees according to their skills and purchase history.
Increase customer interaction opportunities through AntBuddy Omnichannel CRM.

Automation and Chatbot

Increase efficiency with automated processes and growth-driven chatbots.
Enhance performance, reduce errors, and improve the customer experience.
Seamlessly integrate automated processes along the customer journey to boost loyalty.
Easily manage and track customers on a single dashboard.

Reports and Analytics

Reports and analytics by employee, interaction channel, label, time frame, and processing performance.
Support management-level analysis of customer interactions across departments.
Omnichannel work time reports for employees (work sessions, pauses, number of sessions handled).

Benefits

Integrate and manage customers efficiently from multiple data sources

AntBuddy Omnichannel integrates CRM, Chatbot, and other tools for effective customer management, marketing, and sales. It combines data from multiple sources to build a comprehensive view of customers.

Flexibility and convenience for customers

Send order journey care messages via SMS, provide direct responses across all platforms, and use Chatbot to offer automated replies and personalized interactions through messaging.

Provide the best
customer support

Segmenting customers into specific groups helps understand their needs, drive intelligent marketing, and build enduring relationships, ensuring top-notch service and swift issue resolution.

Information management and customer interaction

Omnichannel CRM manages customer relationships, Marketing Automation automates advertising, and POS-Messenger system synchronizes omnichannel sales and inventory management.

Optimize for
cost-effectiveness

Utilizing AI to optimize resources, time, and costs, enabling businesses to deliver optimal, intelligent, and effective solutions and campaigns for both customers and the business.

System
optimization

Flexible integration into various systems for analyzing business effectiveness and driving growth through personalized campaigns on Whatsapp and ZNS, creating quality interactions with customers.