Ticket
A Ticket is a record containing information related to a customer's issue or a request for support/service assistance. Tickets enable businesses to log and track these issues or requests, ensuring prompt and efficient customer service.
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Creating a ticket helps businesses easily consolidate, manage, and resolve customer issues
Ticket with Mobile App
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Quick resolution
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Transfer cases between the store (front-office) and the center (back-office) or online and offline.
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Mobile-enabled, suitable for in-store, delivery, and frequent movement.
Comprehensive tracking and management of customer information
Automated processing workflow
All customer complaints are received, classified, and processed according to a standardized procedure, supported by an automated system.
Comprehensive tracking and management of customer information
All interactions with customers, including complaints, are recorded in detail and closely monitored across multiple channels (phone, email, video, etc.).
Clear responsibility assignment
Customer information is classified and transferred to relevant departments for quick and efficient processing.
Manage SLA quality promises
Set clear response and resolution timeframes for requests to ensure deadline clarity for employees.
Distribute workload or add more people to the team based on adherence to SLA ratios.
Set up automatic reminders for employees and report to managers whenever SLAs are not met.
Types of tickets
There are 2 types of tickets: Automatic Incident Ticket and Manual Incident Ticket.
Buat tiket secara otomatis dari email dan formulir web melalui API setelah interaksi seperti panggilan atau email, atau integrasikan dengan sistem tiket lainnya.
Tiket dibuat secara manual oleh agen.
Buat tiket secara otomatis dari email dan formulir web melalui API setelah interaksi seperti panggilan atau email, atau integrasikan dengan sistem tiket lainnya.
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